At Cloud Server Nepal, we value your privacy and are committed to protecting the personal information you provide while using our Free Digital Access Program. This Privacy Policy explains how we collect, use, store, and protect your information.

    1. Information We Collect

    To provide and manage our free services, we may collect:

    Personal Information

    • Full name
    • Email address
    • Phone number
    • Organization or institution name
    • Student ID, Teacher ID, NGO registration documents, or other verification documents
    • Government-issued identification (when required for verification)

    Service Information

    • Domain name information
    • Website configuration details
    • Email account information
    • Technical logs necessary for security and troubleshooting

    Automatically Collected Information

    • IP addresses
    • Browser and device information
    • Website access logs
    • Service usage statistics
    • Security and audit logs

    2. How We Use Your Information

    We use your information to:

    • Verify eligibility for the Free Digital Access Program
    • Create and manage hosting and email accounts
    • Provide customer support
    • Prevent fraud, duplicate registrations, and service abuse
    • Monitor system performance and security
    • Comply with legal obligations
    • Improve our services and infrastructure

    3. Verification Documents

    To ensure fair access to free services, applicants may be required to submit identity or institutional verification documents.

    Verification documents are used solely for:

    • Identity verification
    • Eligibility assessment
    • Fraud prevention
    • Prevention of duplicate account registrations

    We do not use verification documents for marketing purposes.

    4. Email Privacy

    We respect the confidentiality of your communications.

    • We do not log in to your email accounts.
    • We do not read, monitor, or access the content of your emails.
    • Email data remains private unless disclosure is required by law or necessary to investigate abuse, security threats, or policy violations.

    Automated security systems may scan email traffic for spam, malware, phishing attempts, and other threats to protect our infrastructure and users.

    5. Website Privacy

    Your website content belongs to you.

    • We do not access, monitor, or modify your website content without your permission.
    • Limited administrative access may exist for system maintenance, security monitoring, troubleshooting, backups, abuse investigations, or legal compliance.
    • We do not review website content unless required to investigate technical issues, abuse reports, or policy violations.

    6. Security Monitoring

    To maintain a secure environment, Cloud Server Nepal may perform automated security checks, including:

    • Malware scanning
    • Virus detection
    • Spam monitoring
    • Abuse detection
    • Security threat analysis

    These measures help protect our systems, users, and network infrastructure.

    7. Information Sharing

    We do not sell, trade, or rent your personal information to third parties.

    We may share information only when:

    • Required by law, court order, or government authority
    • Necessary to investigate fraud, abuse, or security incidents
    • Required to protect our users, infrastructure, or legal rights
    • Working with trusted service providers that help us operate our services

    8. Data Retention

    We retain information only for as long as necessary to:

    • Provide services
    • Maintain account records
    • Comply with legal obligations
    • Resolve disputes
    • Prevent abuse and fraud

    Verification records may be retained for security and compliance purposes even after account termination, where permitted by law.

    9. Data Security

    We implement reasonable administrative, technical, and physical safeguards to protect your information against:

    • Unauthorized access
    • Data loss
    • Misuse
    • Alteration
    • Disclosure

    However, no system can guarantee absolute security, and users are responsible for protecting their account credentials and passwords.

    10. User Responsibilities

    Users are responsible for:

    • Maintaining the confidentiality of their passwords
    • Keeping account information accurate and up to date
    • Securing their WordPress administrator accounts
    • Ensuring their website and email usage complies with applicable laws and our policies

    11. Children’s Privacy

    Our services are intended for students, educators, organizations, and individuals who meet our eligibility requirements.

    If a minor applies for services, parental, guardian, or institutional authorization may be required where applicable.

    12. Service Suspension and Termination

    Cloud Server Nepal reserves the right to suspend, restrict, or terminate services if:

    • False information is provided during registration
    • Fraudulent or duplicate applications are detected
    • Services are used for illegal, abusive, or prohibited activities
    • Malware, phishing, spam, or other security threats are identified

    Such actions may be taken to protect users, infrastructure, and compliance obligations.

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be published on our website and become effective upon posting.

    Continued use of the service after updates constitutes acceptance of the revised policy.

    14. Contact Us

    If you have questions regarding this Privacy Policy or your personal information, please contact us.

    Privacy Commitment

    We respect your privacy. We do not read your emails, access your website content without authorization, or sell your personal information. Our goal is to provide secure, reliable, and trustworthy services while protecting the rights and privacy of every user.